General conditions

Information prior to the contractual process

This website www.thesneakerone.com is owned by CENTRAL DE DEPORTES DALDA SL with CIF B50580471 and fiscal address in AVDA DE MADRID 171 50017, ZARAGOZA, acting commercially under the brand THE SNEAKER ONE.

The General Contracting Conditions regulate the distance selling relationship between CENTRAL DE DEPORTES DALDA SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999, of 13 March.

December, on Personal Data Protection, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

CENTRAL DE DEPORTES DALDA SL reserves the right to make the modifications it deems appropriate, without notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, CENTRAL DE DEPORTES DALDA SL reserves the right to apply, in certain cases, some Particular Conditions of Contracting with preference to the present General Conditions when it considers it opportune, announcing them in opportune time and form.

The purpose of the website is to advertise and offer sneakers, clothing and accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Also, you can subscribe to the newsletter to receive offers of these products or general information that may be of interest.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, it declares to be of age and to have the legal capacity and to act necessary for the access to the web sites of CENTRAL DE DEPORTES DALDA SL and the contracting by means of the same ones.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Law 15/1999 on the Protection of Personal Data, CENTRAL DE DEPORTES DALDA SL informs users that personal data collected during the registration process and subsequent purchase, will be entered into a file under their responsibility, in order to process such actions by the user and manage subsequent actions derived from them. Also, CENTRAL DE DEPORTES DALDA SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address AVDA DE MADRID 171 50017, ZARAGOZA or through email info@thesneakerone.com.

Unless you inform us otherwise, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have the consent to use them in order to be able to retain the relationship between the parties.

During the purchase process you must identify yourself with the user name and password provided. These details will not be made public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another. You can modify the registered information at any time in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, being able the user to eliminate those registers that he considers it is not necessary to visualize.

At the end of the purchase process, the client will receive a confirmation by e-mail. It is essential that during the purchase process the user indicates a valid email. If within 24 hours from the completion of the order does not receive confirmation, please contact CENTRAL DE DEPORTES DALDA SL at the customer service telephone 976.20.55.15 or by email info@thesneakerone.com.

All the contents of the website are in Spanish and some in English by selecting the English language.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or a copy of the order.

Offer and validity

In the case of a product on offer, the offer price and the price to be paid shall always be indicated together with its essential characteristics.

Shipping & Delivery

Peninsular Spain: Delivery times: Orders will be processed and shipped the same day when the order has been placed before 14:00. The delivery time will be 24/48 working hours from the date of shipment.

Balearic Islands: Delivery times: Orders will be processed and shipped the same day when the order has been placed before 14:00. The delivery time will be 48/72 working hours from the date of shipment.

Europe: Delivery times: Orders will be processed and shipped the same day when the order has been placed before 14:00. The delivery time will be 3/4 working days from the date of shipment.

- Delivery is between 08:00 and 20:00 hours. In case of absence, the transport agency will contact the customer via telephone to arrange a subsequent delivery at the date and time that suits you best. If the delivery time of the order is delayed for reasons beyond TheSneakerOne's control, the transport company will be responsible.

Shipping costs

Peninsular Spain: The shipping cost for orders under 60 euros will be 5 euros for Peninsula. For shipments over 60 euros the cost will be free.

All shipping costs are independent of the number of products purchased, so buying several products will result in significant savings in shipping. 

Spain Balearic Islands: The shipping cost for orders under 80 euros will be 7 euros for Balearic Islands. For shipments over 80 euros the cost will be free.

All shipping costs are independent of the number of products purchased, so buying several products will result in significant savings in shipping. 

Europa Zone 1 (Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, United Kingdom): The shipping cost for orders under 250 euros will be 12 euros. For shipments over 250 euros the cost will be free.

Europa Zone 2 (Denmark, Ireland): The shipping cost for orders under 250 euros will be 14 euros. For shipments over 250 euros the cost will be free.

Europa Zone 3 (Finland, Sweden): The shipping cost for orders under EUR 300 will be EUR 18. For shipments over 300 euros the cost will be free.

Payment methods and availability

The client will be able to pay the amount of his order opting for any of the following forms. During the purchase process you must indicate your choice:

1. VISA or MASTERCARD credit card
2. Payment with Amazon Pay Account
3. Cash on Delivery (limited to 250€)
4. Payment in store

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

Also the data on your credit card are introduced directly in the page of the bank, in the TPV (Terminal Point of sale of the Bank) and they are not introduced neither registered in any server of CENTRAL DE DEPORTES DALDA SL.

When paying with a VISA or MASTERCARD card, you will always be asked for the following data: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

When the amount of a purchase has been fraudulently or unduly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and re-credit entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, he will be liable to CENTRAL DE DEPORTES DALDA SL to compensation for damages caused as a result of such cancellation.

The availability of products offered by CENTRAL DE DEPORTES DALDA SL may vary depending on customer demand. Although CENTRAL DE DEPORTES DALDA SL updates the stock periodically, the product requested by the client could be out of stock at that time. In the event of non-execution due to unavailability, CENTRAL DE DEPORTES DALDA SL will notify the client by e-mail when it becomes aware of this situation. The period of this communication will not exceed in any case the maximum term of 30 days. CENTRAL DE DEPORTES DALDA SL will be able to give the double option of: to supply to the client without increase of price, a product of similar characteristics. 

Right of Withdrawal, Returns and Complaints

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day that the customer receives the product, without penalty and without stating the reasons. The exercise of the right of withdrawal must be done by notification via telephone to 976.20.55.15, going to email info@thesneakerone.com, sending your letter to our postal address AVDA DE MADRID 171 50017, ZARAGOZA, or through the withdrawal form.

According to what is established in article 103 of Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made in accordance with consumer specifications or clearly personalised, or which, due to their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

- The return

The customer must return or deliver the product directly to TheSneakerOne stores in Zaragoza or send it to THESNEAKERONE, Paseo Sagasta 32 Local, 50006, Zaragoza, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalised. The term will be understood to be fulfilled if the customer returns the product before the end of the term.

The customer shall bear the costs of returning the product if he does not contract the collection service offered by TheSneakerOne.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item(s), possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will proceed to refund the money paid.

- Refund of payment

Reimbursement of amounts received by the customer shall be made using the same means of payment used by the customer, unless otherwise provided. CENTRAL DE DEPORTES DALDA SL may retain the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

In case of unjustified delay on the part of CENTRAL DE DEPORTES DALDA SL, with respect to the return of the paid sums, the client will be able to claim the double of the paid sums, without prejudice of the right to be compensated by the damages suffered in those that exceed this amount.

- Return of the defective product

In the event that the product is not in good condition and the causes attributable to it, are not the result of the customer, this will have the right to return the product, informing CENTRAL DE DEPORTES DALDA SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return by reason of defect or poor condition of the product will not be considered a right of withdrawal.

La CENTRAL DE DEPORTES DALDA SL undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

If the customer wishes to submit a claim, the establishment of CENTRAL DE DEPORTES DALDA SL is located in AVDA DE MADRID 171 50017, ZARAGOZA or via email info@thesneakerone.com.

Jurisdiction

Likewise, CENTRAL DE DEPORTES DALDA SL reserves the faculty to present the civil or penal actions that it considers opportune for the undue use of its web site and contents or for the breach of the present conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this respect. CENTRAL DE DEPORTES DALDA SL is located in ZARAGOZA, Spain.