Refund policy
🚀 Free Returns
Available for full-price sneakers on orders to Mainland Spain where no coupons or promotions have been applied.
* Orders to the Balearic Islands and Europe are not eligible for free returns.
📅 Return Window
15 Calendar Days
From the moment you receive your order.
👟 Product Condition
Items must be in perfect condition, with the original protected box, tags and accessories (laces, keychains, etc.).
Want to make a return?
Our returns portal is currently unavailable due to maintenance.
Please send us an email at help@thesneakerone.com and we'll help you process your return.
💳 Refunds
Refunds are always issued to the original payment method:
- ✅ Card / PayPal: Refund directly to the original account.
- ✅ Cash on Delivery: Via bank transfer (we'll need your IBAN). Processed within 48–72h.
- ✅ Store Credit: If you prefer, we can issue a no-expiry coupon for your next purchase.
🔄 Size or Colour Exchanges
To make sure you don't miss out on your size (especially during sales), the process is:
- Place a new order for the correct size on our website.
- Start the return of the original item through the portal.
- Once we receive and inspect the package, we'll refund the amount of your first order.
Need help? Contact us at: help@thesneakerone.com
